Switching guide
ROLLER alternative: what switching actually involves
You already run ROLLER, so you don’t need a feature tour. You need to know what staying costs, which of your data comes with you, how exposed the venue is during a cutover, and what ROLLER does that Omni-Play doesn’t. All four are on this page.
Still choosing between the two? Read the feature-by-feature comparison instead.
The cost of staying
What another year on ROLLER costs you.
The tier ladder
Mobile food-and-beverage ordering and membership agreements sit on Premium. Online guest accounts, guest flags, and custom staff permissions sit on Pro. Each of those is in Omni-Play’s single price.
The device cap
ROLLER’s tiers are drawn around included sales devices — two on Lite, six on Pro, ten on Premium — and extra devices cost more on Premium. Omni-Play doesn’t count your devices.
The fees on top
Waivers, transactional SMS, the multi-venue HQ module, and advanced integrations carry usage fees above the subscription, so a strong season raises the bill. Omni-Play is one flat monthly rate.
Your data
What comes across, and what you rebuild.
The converter has rebuilt a working venue’s full history straight from an Aluvii export, and the money reconciles to that export’s own grand total.
Comes across from ROLLER
- Guest households
- A guardian, their children, and a second guardian, rebuilt as one household per family.
- Sales history
- Every transaction with its tenders, split payments, and refunds — so last year still reports.
- Membership charges
- Your membership roster and the charge history behind it.
- Parties and events
- Head counts, party dates, and the day each booking was actually taken.
- Product catalog
- Mapped name by name against your export. An unmapped name stops the run rather than guessing.
- Promo codes
- The codes you already run, with the usage they already have.
Set up fresh in Omni-Play
- Cashless wallets
- Omni-Play has no wallet or wristband product, so balances have nowhere to land. Settle or refund them on ROLLER before you go.
- Taxes and fees
- Omni-Play's own tax stack is authoritative, so you configure taxes here instead of importing them.
- Deposit and cancellation policy
- You write the rule once — forfeit, refund, or store credit — and the engine runs it on every cancel.
- Signed waivers
- Old waivers stay where they are. Guests sign an Omni-Play waiver on their next visit, or ahead of it by link.
- Cards on file
- Membership billing runs through Stripe, so each member’s card is captured again — at the desk, or by the member on their own guest page.
- Staff accounts
- Roles and permissions are built fresh. Staff get an emailed invite and set their own password.
The cutover
How long you're exposed, honestly.
The conversion runs offline against exports, so ROLLER keeps taking payments the whole time. There is no window where neither system can ring a sale.
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Before you switch
You keep trading on ROLLER
Nothing we do touches your live system. You send ROLLER’s exports, we run them through the converter offline, and we reconcile the totals against your own export before anyone picks a date.
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Setup
We build your venue with you
We stand up your database, load the history, connect Stripe and email, then sit with you to build the catalog, the pricing rules, and the deposit policies. That’s hands-on work we do, not a wizard you fill in alone.
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Go-live day
One system stops, the other starts
You pick the day. Because the conversion works from exports, ROLLER keeps running right up to it — there’s no window where neither system can take a payment.
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Your first weekend
The shift you’re actually worried about
We’re on the phone for it. Support runs seven days, which is the whole point: a play venue’s hardest hour is Saturday at eleven, not Tuesday at nine.
Read this before you move
Stay on ROLLER if any of this is true.
We'd rather lose the deal than sell you a downgrade. Each of these is something ROLLER does that Omni-Play doesn't.
You run more than one venue
ROLLER’s HQ module manages chains of a hundred sites. Omni-Play runs one venue on purpose; multi-location is on the roadmap and not built.
Your guest experience is hardware-led
Self-serve kiosks, cashless wristbands, and a consumer mobile app are real ROLLER strengths. Omni-Play has none of the three today.
You lean on the ecosystem
Three thousand venues and a deep integration marketplace buy you a partner for nearly anything. Omni-Play’s integration list is short.
Switching questions
What operators ask before leaving ROLLER.
- Can I move my data off ROLLER into Omni-Play?
- Yes, from ROLLER’s exports. We convert them offline into guest households, sales, membership charges, bookings, products, and promo codes, then reconcile the money against the export you handed us. Taxes, deposit rules, waivers, cards on file, and staff accounts are built fresh — the ledger above says which is which.
- How long does it take to switch from ROLLER?
- It depends on the size of your catalog and how clean the export is, so we scope it once we’ve seen your data rather than quoting a number here. The shape doesn’t change: ROLLER keeps running until the day you stop, because the conversion never touches your live system.
- What do I give up by leaving ROLLER?
- Self-serve kiosks, cashless wallets and wristbands, the guest mobile app, and multi-site management. If any of those carry your floor, stay on ROLLER — that’s the honest answer, and it’s the same one we’d give you on a call.
- What happens to my members’ saved cards and wallet balances?
- Cards are captured again in Omni-Play, at the desk or by the member on their own guest page, because billing runs through Stripe. Wallet balances have no Omni-Play equivalent, so settle or refund them on ROLLER before the switch.
Book a demo
Bring us your ROLLER export.
We'll convert it, reconcile it against your own totals, and show you the result before you commit to a date.