Omni-Play Subscription Agreement · v2026-07
1. What this agreement is
This is the agreement between Omni-Play ("we," "us") and the business named on the application ("you") for use of the Omni-Play venue-management platform. It takes effect on the day you submit your application and accept these terms, and your paid subscription begins on the start date you choose — a date up to 90 days after you apply.
2. What you get
Your subscription includes the whole platform — point of sale, timed admissions, party and event booking, memberships and recurring billing, digital waivers, gift cards, guest CRM, café/retail, roles and permissions, time clock, and reporting — on unlimited devices and registers. There are no per-module licenses, no per-device fees, and no feature tiers to unlock.
3. Price and billing
Your monthly rate is the one shown on your application: $149/month (Founding Member) or $249/month (Standard). Billing is monthly, in advance, starting on your start date and on the same day of each month after that. Founding Member pricing is locked for 12 months from your start date; after any rate lock ends, we give you at least 30 days' written notice before a price changes.
4. The $50 deposit
A $50 deposit is due when you complete your application checkout. The deposit is credited in full against your first month's invoice. If you cancel before your start date, we refund the deposit in full. If you don't launch and we can't reach you for 90 days after your chosen start date, the deposit is forfeited.
5. Term and cancellation
Your subscription is month to month — there is no long-term contract. Cancel any time from your account or by writing to us; cancellation takes effect at the end of the billing period already paid for, and we don't charge partial-month penalties or cancellation fees.
6. Your data is yours
Everything you put into Omni-Play — guests, sales, memberships, waivers, reports — belongs to you. You can export it at any time while subscribed and for 30 days after cancellation, and we'll help. We do not sell your data or your guests' data, ever.
7. Onboarding and support
We handle white-glove setup and data migration at no charge. Support is available seven days a week, including weekends. We aim to keep the platform available around the clock and will tell you in advance about planned maintenance.
8. Payment method
You keep a valid payment method on file with our payment processor (Stripe). We never see or store your full card number. If a renewal charge fails we'll retry and notify you; service may be suspended if an invoice remains unpaid for 15 days, and reactivated as soon as it's settled.
9. Acceptable use
Use Omni-Play for running your venue and only in lawful ways. Don't resell access, probe or disrupt the service, or upload content you don't have the right to use. Each staff member uses their own login.
10. Disclaimers and limit of liability
Omni-Play is provided "as is." We work hard to keep it accurate and available, but we don't promise it will be uninterrupted or error-free, and you remain responsible for your own business decisions (pricing, taxes, waiver enforcement, compliance). To the extent the law allows, our total liability under this agreement is capped at the fees you paid us in the 12 months before the claim, and neither of us is liable for indirect or consequential damages.
11. Changes to this agreement
If we change these terms, we'll give you at least 30 days' notice by email before the change applies to you. If a change materially reduces what you're getting, you can cancel before it takes effect and we'll refund any unused prepaid period.
12. Questions
Write to info@omniplaysoftware.com — a person answers, seven days a week.